TaraXCode Smart Tech Solutions
Last Updated: 17/11/2025
At TaraXCode Smart Tech Solutions, we are committed to delivering reliable and responsive technical support to ensure our clients receive uninterrupted service and a smooth experience with our Odoo and IT solutions.
1. Support Coverage
Our support services include assistance with:
- Odoo ERP setup, configuration, and troubleshooting
- Bug fixes and performance optimization
- Functional and technical guidance for end-users
- Updates and patches for deployed modules
- General consultation and customization guidance
2. Support Channels
You can reach our support team through the following channels:
- sales@taraxcode.com
- +91 6395989133
- GM IT Park, Sector 142, Noida, Uttar Pradesh 201304
For urgent production-level issues, after-hours support can be arranged with prior agreement.
3. Response Time
We aim to respond to all support requests within:
- 4 working hours for critical system issues (system down, production blocked)
- 1 business day for high-priority issues
- 2 business days for general or minor issues
4. Support Levels
We categorize issues into three priority levels:
5. Exclusions
Support does not cover:
- Third-party module issues not developed by TaraXCode Smart Tech Solutions
- Custom code changes made without our consent
- Server/infrastructure maintenance not managed by our team
- User training (unless included in the service package)
- Feature enhancements or new developments (considered separate projects)
6. Maintenance & Updates
Clients with active maintenance contracts will receive:
- Regular software updates and security patches
- System monitoring and performance reviews
- Priority access to new features and improvements
8. Client Responsibilities
To ensure effective support, clients are expected to:
- Provide detailed issue descriptions and screenshots/logs if applicable
- Maintain a stable and secure hosting/server environments
- Avoid unauthorized modifications to deployed systems
9. Disclaimer
While we strive to resolve all issues promptly, TaraXCode Smart Tech Solutions cannot be held liable for delays or service interruptions caused by third-party dependencies or external factors beyond our control.
